LaunchVote

LaunchVote Support

Welcome to LaunchVote support. We’re here to help you get the most out of LaunchVote — the app that helps groups decide where to go together.

Contact Support

If you need help, reach out to us:

Email: launchvoteapp@proton.me

We do our best to respond promptly.

What We Can Help With

• Login problems — trouble signing in with email, Google, Apple, or as a guest.
• Username setup — questions about creating or finding your username.
• Friends — sending or accepting friend requests, viewing your friends list.
• Friend groups — creating, editing, or deleting friend groups/crews.
• Session invites — sending invites, inviting a group, or receiving targeted invites.
• Joining sessions — issues with join codes or invite links.
• Voting and session issues — trouble suggesting places, voting, or viewing results.
• Account deletion — questions about deleting your account or data.
• Privacy questions — questions about your data or our privacy policy.
• Bug reports — something not working as expected.

Account Deletion

You can delete your account directly in the app:

1. Open LaunchVote.
2. Tap Account at the bottom of the home screen.
3. Tap Delete Account.
4. Confirm when prompted.

Your account and associated data will be permanently removed.

If Deletion Fails

If you see a message asking you to sign out and sign back in:

1. Tap Sign Out in the Account screen.
2. Sign back in with the same method you used before (email, Google, or Apple).
3. Go back to Account and try Delete Account again.

If you are still unable to delete your account, contact us at the email above and we will assist you.

Troubleshooting

If something isn’t working as expected, try these steps:

1. Update the app — make sure you have the latest version from the App Store.
2. Check your internet connection — LaunchVote requires an internet connection to load sessions, suggestions, and votes.
3. Sign out and sign back in — this can resolve stale session or authentication issues.
4. Confirm your join code — join codes are 6 characters, uppercase letters and numbers. Make sure there are no extra spaces.
5. Allow location access — if you want to search for nearby places, make sure location permission is enabled in your device’s Settings.
6. Restart the app — close LaunchVote completely and reopen it.

If the issue persists after trying these steps, contact support with a description of what happened.

Privacy

For details about how LaunchVote handles your data, see our Privacy Policy.

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LaunchVote Last updated: June 24, 2026